FAQ's

Where can I purchase Valian Apparel?

Valian Apparel is exclusively sold online at ValianApparel.com. Be the first to know about new collections, restocks, sales and more by signing up for our mailing list found at the bottom of our homepage.

What payment options do you accept?

We accept Visa, MasterCard, American Express, and Discover cards.

What sizes do you offer?

We offer two sizes at the moment:

S/M include men size ranging from 4-7 and women size ranging 5-9

M/L include men size ranging from 8-12 and women size ranging 10-13

How do I know what size to order?

The best way is to match your shoe size! For example, if you wear a women shoe size 8, then you would purchase the S/M size as mentioned above. However, if you were a women shoe size 11 then you would purchase the M/L size. 

Please also click here for our size guides.

What should I do if the item I want is out of stock?

You can join our waitlist to ensure you receive it as soon as it is restocked.

How do I track my order?

Once your order has been placed, please allow roughly 1-3 business days for the order to be packed and shipped. Once shipped, you will receive an email with your tracking information, so you may track the package online.

Where do you ship to?

We ship all over North America, and will be branching out internationally soon. For more information on shipping and delivery, please click here.

My package is missing. What do I do?

Please contact us here if you have not received your order or if it has been lost in transit by the carrier and we would be happy to assist.

Can I return or exchange an item?

Unfortunately, all sales are final. If an item has arrived damaged, please send us a photograph of the item via direct message, within 14 days of purchase. For more information, please click here.